Privacy Policy

At PixelScope Studios Ltd. ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or provide information to us.

1. Information We Collect

We collect two types of information:

• Personal Information: This includes any information that can be used to identify you, such as your name, email address, phone number, company name, and payment details. We collect personal information when you contact us, subscribe to our newsletter, or use our services.
• Non-Personal Information: This includes information such as your IP address, browser type, device information, and website usage data. We collect this information through cookies or other tracking technologies to improve our website’s functionality and user experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and improve our services, including custom animation videos and digital media.
• To respond to inquiries, support requests, or provide quotes.
• To process payments and manage billing.
• To send marketing communications (if you opt-in) or important updates related to our services.
• To analyze website usage and improve website performance.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies and Tracking TechnologiesWe use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze website traffic, remember user preferences, and personalize your experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of our website may not function properly without them.

5. Third-Party Services

We may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver our services. These third parties are obligated to protect your information and use it only for the specific purposes we’ve outlined. We may also use third-party analytics tools, such as Google Analytics, to track website usage and improve user experience.We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request to access the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.
• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly. To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

8. International Transfers

As PixelScope Studios Ltd. operates globally, your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have different data protection laws. However, we take steps to ensure that your information is handled in accordance with this Privacy Policy and applicable laws.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PixelScope Studios Ltd.
460 Doyle Ave, Kelowna, BC V1Y 0C2, Canada
+1 236-349-2800
jonah@pixelscopestudios.com

By using our website or services, you consent to the collection and use of your information as outlined in this Privacy Policy.